The second edition of Benefits Management has been updatedwith current examples, further insights from experience and recentresearch. It shows how the enduring challenges achieving businessvalue from information systems and technology projects can beaddressed successfully. The approach, which is synthesized frombest practices, sound theories and proven techniques from a rangeof management disciplines, is exemplified from the authors'extensive experience of working with a wide range of organizations.The book includes examples from a wide variety of projectsincluding non-IT projects. The book is written in an accessiblestyle, ideal for practicing managers, and includes check lists andtemplates for using the processes, tools and techniques andreal-life case studies of their application and impacts.
The book now also includes:
* International survey results that reinforce the importance ofthe topic, the key management issues and evidence of how the moresuccessful organizations' practices are closely aligned with thosedescribed in the book.
* A Benefits Management Maturity diagnostic which enablesorganizations to understand the reasons for their currentinvestment success levels and then how to increase them.
* Discussion of the role and contribution Project ManagementOffices (PMOs): how they can improve the delivery of value ITprojects.
* Further practical advice and guidance on Program and PortfolioManagement, including findings from the authors' recentresearch in several large organizations.