Titel: Client Centricity
Autoren/Herausgeber: Jan U. Hagen, Ulrich Schürenkrämer
Ausgabe: 1. Auflage
Originaltitel: Die Wiederentdeckung des Kunden. Neue Perspektiven im Bankgeschäft
Format: 21,4 x 13,9 cm
Gewicht: 434 g
JAN U. HAGEN is an associate professor at ESMT European School of Management and Technology. His research and teaching focus is on leadership and organizational behavior, error management, in particular.
In addition to his academic work, he has more than 15 years of management experience in the European financial service industry. He is the author of Confronting Mistakes.
ULRICH SCHÜRENKRÄMER is a member of the Management Committee Germany and Regional Head South (Germany) at Deutsche Bank. Prior to joining Deutsche Bank, he worked for Bayerische Hypotheken- und Wechsel-Bank. With over 30 years of management experience in corporate banking he worked in London, New York, and various locations in Germany. In addition to his professional
responsibilities and board memberships in the financial sector, he is a board member of several organizations focusing on educational and cultural concerns.