Facts101 is your complete guide to Emotional Labor, Putting the Service in Public Service. In this book, you will learn topics such as Governance, Demanding Publics, and Citizen Satisfaction, I,ll Know It When I See It: Emotional Labor, Verbal Judo, and Artful Affect, Burnout Versus Making a Difference: The Costs and Benefits of Emotion Work, and Do Human Resource Practices Recognize Emotional Labor? plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.