New edition of a classic guide to ensuring effectiveorganizational performance
Thoroughly revised and updated, the second edition ofManaging and Measuring Performance in Public and NonprofitOrganizations is a comprehensive resource for designing andimplementing effective performance management and measurementsystems in public and nonprofit organizations. The ideas, tools,and processes in this vital resource are designed to helporganizations develop measurement systems to support such effectivemanagement approaches as strategic management, results-basedbudgeting, performance management, process improvement, performancecontracting, and much more.
The book will help readers identify outcomes and otherperformance criteria to be measured, tie measures to goals andobjectives, define and evaluate the worth of desired performancemeasures, and analyze, process, report, and utilize dataeffectively.
* Includes significant updates that offer a more integratedapproach to performance management and measurement
* Offers a detailed framework and instructions for developing andimplementing performance management systems
* Shows how to apply the most effective performance managementprinciples
* Reveals how to overcome the barriers to effective performancemanagement
Managing and Measuring Performance in Public and NonprofitOrganizations identifies common methodological and managerialproblems that often confront managers in developing performancemeasurement systems, and presents a number of targeted strategiesfor the successful implementation of such systems in public andnonprofit organizations. This must-have resource will help leadersreach their organizational goals and objectives.