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Problem Driven Management

Achieving Improvement in Operations through Knowledge Management

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Kurzbeschreibung

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

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Autor

Titel: Problem Driven Management
Autoren/Herausgeber: B. Muñoz-Seca, J. Riverola
Ausgabe: 1st ed. 2004

ISBN/EAN: 9781349520763

Seitenzahl: 383
Format: 23,5 x 15,5 cm
Produktform: Taschenbuch/Softcover
Gewicht: 0 g
Sprache: Englisch

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

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