The highly visual, step-by-step guide to getting the most out ofSalesforce.com
Teach Yourself VISUALLY Salesforce.com, 2nd Edition isyour ideal guide to getting up to speed on the world's number-oneon-demand customer relationship management (CRM) system. With fullcolor screenshots and step-by-step instructions, this highly visualmanual shows you everything you need to know to get the most out ofSalesforce.com. You'll be walked through each step of the entireprocess, from choosing the right edition and customizing yourservice to capturing leads, inputting contacts, trackingcorrespondence, reviewing reports, and more. This updated editioncovers the newest features and tools that make your business runmore smoothly, so you can get up and running quickly.
This book is your ultimate guide to optimizing Salesforce.comcapabilities, helping you leverage your data into added value foryour business.
* Choose the right Salesforce.com edition to suit your needs
* Master the latest and most helpful features
* Personalize your system for a tailor-made CRM solution
* Manage accounts, develop contacts, track inventory, andmore