"This book answers 'why not' and 'how to' for health careaccreditation bodies, quality experts, and frontline professionals,moving the reader from timely information, to inspiration, andthrough patient-centered action with practical tools and potentcase studies."
--Paul vanOstenberg, DDS, MS, vice president, Accreditationand Standards, Joint Commission International
"This superb guide from Planetree illustrates that providinghigh-quality, high-value, patient-centered health care is not atheoretical ideal. The case studies make clear that these goals areattainable; they are being achieved by leading health careorganizations worldwide, and there is a clear road map for gettingthere--right here in this book."
--Susan Dentzer, senior policy adviser to the Robert WoodJohnson Foundation
"At IHI, we follow the principle, 'all teach, alllearn'--the idea that everyone, everywhere has something toteach, and something to learn. This remarkable and indispensableguide is as pure an example of this principle as I've comeacross."
--Maureen Bisognano, president and chief executive officer,Institute for Healthcare Improvement
"The International Society for Quality in Health Care's missionis to inspire, promote, and support continuous improvement in thequality and safety of health care worldwide. It is in this spiritthat we welcome this new book on patient-centered care. As in theirprevious work, the authors demonstrate just how critical it is todevelop an organizational culture that puts patients first."
--Peter Carter, chief executive officer, InternationalSociety for Quality in Health Care